WI
Sales Engineer
WatchGuard Technologies, Inc.
Contract type
Ongoing
Work mode
Remote · Malaysia, Indonesia
Experience
Mid-level · 2+ years
Job description
A Sales Engineer for Southeast Asia (Malaysia/Indonesia) who drives technical sales success and revenue growth through channel partners and direct end-user engagement for WatchGuard's security solutions. The role serves as a trusted cybersecurity advisor to partners, customers and the sales organization.
At a glance
- Work mode
- Remote · Malaysia, Indonesia
- Languages
- English, Bahasa, Mandarin/Cantonese
What you'll do
- Identify, develop and expand technical relationships with key distributors, resellers and MSSP partners in territory
- Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical training
- Assist field sales with technical pre-sales activities and appropriate post-sales escalation support
- Assist in increasing reseller, partner, and end user adoption of WatchGuard's products through tradeshows and training (seminars, webinars, technical training, etc.)
- Drive coordination of inter-departmental technical resources as needed to close prospective opportunities
- Escalate and resolve partner and customer issues when appropriate
- Assist evaluation customers with the setup and configuration of WatchGuard network security, endpoint security and cloud security solutions
- Identify and report on competitive trends (products, promotions, etc.)
- Create technical content to present to various audiences including end users and partners
- Train and support partners, provide demos to both partners and customers, assist in customer evaluations & Proof of Concepts (POCs), and deliver technical enablement
- Help answer RFP questions and provide customer and partner feedback to the Product Management team
- Work closely with the sales teams during sales calls and meetings to help evangelize WatchGuard solutions
What we're looking for
- Must be based in the assigned Southeast Asia (Malaysia/Indonesia) territory, with the ability to travel regionally as required to support customer, partner and company events
- Deliver compelling, energetic demonstrations, workshops, and presentations on security products and technologies, with the ability to handle customer objections and inquiries
- Strong networking and network security background
- Pre-sales, solution consulting, technical enablement or equivalent customer-facing technical experience
- Strong written and verbal communication, listening, and negotiation skills
- Ability to present and discuss technical concepts in English and local languages, e.g. Bahasa, Mandarin/Cantonese
- Ability to create end-to-end security solutions for customer environments
- Ability to work independently, be self-motivated, proactive and results oriented in a remote environment
- Ability to balance competing priorities
- 2+ years in network security, cybersecurity, solution engineering, technical consulting, partner enablement or customer-facing technical roles
- BS/BA or equivalent practical experience
Nice to have
- WatchGuard or key competitor product knowledge
- Experience with network security, endpoint security, MDR, XDR, cloud security or managed security platforms is advantageous
- Wireless networking knowledge or experience
- Regional SEA channel or distributor experience
- Prior pre-sales technical experience is preferred
- Relevant industry certifications such as networking, security, cloud, endpoint, firewall or vendor-specific certifications are advantageous
Your team
APAC Sales Engineering
Reports to the Manager of APAC Sales Engineering
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