Senior Coordinator - Casino Operations
Level inferred from job title
Job description
Operational role at the center of casino operations, owning escalated incidents across operations, compliance, and third-party platforms through to resolution. Sits at the intersection of live operations, compliance, and platform health, connecting internal teams and external vendors.
At a glance
- Work mode
- Remote
What you'll do
- Investigate and resolve escalated casino incidents, managing issues from triage through resolution
- Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed
- Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements
- Use AI and scripting to automate repetitive tasks and improve team efficiency
- Identify and escalate third-party platform issues, communicating clearly with internal and external stakeholders
- Create and maintain internal tools, runbooks, and documentation to support consistent operations
- Contribute to and improve the team's knowledge base, enabling faster and more effective problem-solving
What we're looking for
- Experience in iGaming, casino operations, live operations, or another compliance-heavy industry
- A track record of managing complex incidents across multiple teams and vendors, keeping things organized under pressure
- Some hands-on experience with scripting or automation, Python, SQL, or similar; deep expertise isn't required but a genuine comfort level with technical tools is
- Genuine interest in applying AI tools to operational and compliance problems
- Familiarity with Atlassian Jira and Confluence for issue tracking and documentation
- Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders
- Core hours are daytime, with periodic on-call weekend coverage for live incident response
- A high curiosity mindset and drive to continuously improve the systems and processes around you
Benefits
- Competitive pay and benefits
- Start-up culture backed by a secure, global brand
Apply
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About Hard Rock Digital
A fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world
Hard Rock Digital is building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, it taps a brand known as the leader in gaming, entertainment, and hospitality and brings that to the digital space.
Mission
To become the best online sportsbook, casino, and social gaming company in the world
Key facts
- Online sportsbook, casino, and social gaming
- Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida
- Building online sportsbook, casino, and social gaming products
What they value
- Customer-obsessed
- Deeply curious
- Authentic
- Diverse and inclusive