V
Senior Director - BSS Transformation
Contract type
Ongoing
Work mode
Remote · Poland
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
A senior transformation leadership role at Vonage, owning the BSS (business support systems) transformation roadmap across lead-to-cash, billing, rating, customer identity, account management, data, analytics and platform services. The role provides senior direction to simplify and modernize the BSS landscape in support of scale, resilience, commercial growth and customer experience.
At a glance
- Work mode
- Remote · Poland
What you'll do
- Define and own the BSS transformation roadmap, aligned to Vonage's commercial, operational and customer experience ambitions
- Translate business needs across lead-to-cash, billing, rating, identity, account management, data and platform services into clear priorities and design principles
- Challenge legacy ways of working and drive toward a simpler, more scalable and better-integrated future-state BSS landscape
- Establish and lead transformation of governance, controls and decision-making mechanisms to keep execution aligned with approved strategy, scope, roadmap, and architecture
- Ensure a clear separation between transformation and BAU, while maintaining strong connectivity with operational teams on migration, adoption and change impacts
- Partner with the Sr. Director of BSS to ground the roadmap in the current-state landscape and enforce a firm boundary preventing net-new functionality being added to legacy systems
- Own the transformation budget: forecasting, spend tracking, and ensuring investment decisions are aligned to priorities and business value
- Own risk identification, mitigation planning and escalation, ensuring risks are visible, assigned, and actively managed across workstreams
- Partner with Product, Engineering, Architecture, Operations, Finance, Sales and Commercial teams to align scope, sequencing, dependencies and delivery outcomes
- Act as the senior business and product voice for the transformation, connecting platform decisions to commercial impact, operational efficiency and customer value
- Lead vendor evaluation including RFPs/RFIs, evaluation criteria, response coordination and structured selection aligned to transformation objectives
- Drive measurable, time-boxed validation of vendor capabilities, integration feasibility and technical fit before platform commitments are made
- Work with stakeholders across functions to identify, document and roll out end-to-end process changes required to support future-state BSS capabilities
What we're looking for
- Senior experience leading large-scale BSS, OSS, lead-to-cash, billing, rating, CRM, identity or platform-services transformation programmes
- Ability to shape strategy, establish governance, align senior stakeholders, and turn ambiguous needs into clear priorities
- Hands-on experience in end-to-end business process transformation and re-engineering across multiple stakeholder groups, including change and adoption of ownership
- Strong understanding of enterprise SaaS and back-office systems: CRM, billing, rating, analytics, identity, APIs and integration architecture
- Proven ability to make trade-offs across scope, sequencing, investment, risk, technical debt and business value
- Credible with senior technical, product, commercial and operational stakeholders; able to influence without direct line authority
Nice to have
- Background in telecoms, CPaaS, UCaaS, SaaS or other high-volume transactional technology environments
- Experience with systems migration, platform consolidation, acquisition integration or business process re-engineering
- Familiarity with scaled agile delivery, product operating models, transformation governance, data models, APIs and integration patterns
Benefits
- Medical Insurance: Allianz
- Life Insurance: Uniqa
- Glasses Reimbursement
- Kafeteria: My Benefit
- Ericsson Care Line
- Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
Apply
About Vonage
A global cloud communications leader
Vonage is a global cloud communications leader providing fully programmable-based unified communications, contact center solutions, and communications APIs.
Key facts
- Cloud communications
- Brands such as Airbnb, Viber, WhatsApp, and Snapchat use Vonage to accelerate their digital transformation
Partners & customers
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