V
Senior Director, BSS Transformation
Contract type
Ongoing
Work mode
Remote · Spain
Experience
Lead / principal · Not stated
Level inferred from job title
Job description
Senior transformation lead for Vonage's business support systems (BSS), owning the roadmap and governance to simplify and modernize lead-to-cash, billing, rating, identity, account management, data and platform services. The role provides senior direction to align platform decisions with scale, resilience, commercial growth and customer experience.
At a glance
- Work mode
- Remote · Spain
What you'll do
- Define and own the BSS transformation roadmap, aligned to Vonage's commercial, operational and customer experience ambitions
- Translate business needs across lead-to-cash, billing, rating, identity, account management, data and platform services into clear priorities and design principles
- Challenge legacy ways of working and drive toward a simpler, more scalable and better-integrated future-state BSS landscape
- Establish and lead transformation of governance, controls and decision-making mechanisms to keep execution aligned with approved strategy, scope, roadmap, and architecture
- Ensure a clear separation between transformation and BAU, while maintaining strong connectivity with operational teams on migration, adoption and change impacts
- Partner with the Sr. Director of BSS to ground the roadmap in the current-state landscape and enforce a firm boundary preventing net-new functionality being added to legacy systems
- Own the transformation budget: forecasting, spend tracking, and ensuring investment decisions are aligned to priorities and business value
- Own risk identification, mitigation planning and escalation, ensuring risks are visible, assigned, and actively managed across workstreams
- Partner with Product, Engineering, Architecture, Operations, Finance, Sales and Commercial teams to align scope, sequencing, dependencies and delivery outcomes
- Act as the senior business and product voice for the transformation, connecting platform decisions to commercial impact, operational efficiency and customer value
- Lead vendor evaluation including RFPs/RFIs, evaluation criteria, response coordination and structured selection aligned to transformation objectives
- Drive measurable, time-boxed validation of vendor capabilities, integration feasibility and technical fit before platform commitments are made
- Work with stakeholders across functions to identify, document and roll out end-to-end process changes required to support future-state BSS capabilities
What we're looking for
- Senior experience leading large-scale BSS, OSS, lead-to-cash, billing, rating, CRM, identity or platform-services transformation programmes
- Ability to shape strategy, establish governance, align senior stakeholders, and turn ambiguous needs into clear priorities
- Hands-on experience in end-to-end business process transformation and re-engineering across multiple stakeholder groups, including change and adoption of ownership
- Strong understanding of enterprise SaaS and back-office systems: CRM, billing, rating, analytics, identity, APIs and integration architecture
- Proven ability to make trade-offs across scope, sequencing, investment, risk, technical debt and business value
- Credible with senior technical, product, commercial and operational stakeholders; able to influence without direct line authority
Nice to have
- Background in telecoms, CPaaS, UCaaS, SaaS or other high-volume transactional technology environments
- Experience with systems migration, platform consolidation, acquisition integration or business process re-engineering
- Familiarity with scaled agile delivery, product operating models, transformation governance, data models, APIs and integration patterns
Your team
BSS (Business Support Systems)
Benefits
- Private Medical Insurance: Adeslas
- Group Pension Plan: Generali
- Life Insurance and Group Personal Accident: VidaCaixa
- Ericsson Care Line
- Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
Apply
About Vonage
A global cloud communications leader
Vonage is a global cloud communications leader providing fully programmable-based unified communications, contact center solutions, and communications APIs.
Key facts
- Cloud communications
- Brands such as Airbnb, Viber, WhatsApp, and Snapchat use Vonage to accelerate their digital transformation
Partners & customers
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