Senior IT Implementation Consultant
Job description
An experienced IT consultant and implementer who will act as lead consultant on key implementations with government ministries and large NGOs, designing and delivering data integration and workflow automation solutions on the OpenFn platform.
At a glance
- Employment
- Contract · Independent contractor
- Work mode
- Remote · Africa, Europe
- Languages
- English – fluent, French, Spanish
What you'll do
- Consult with technical and non-technical teams of government and NGO partners across Africa, Asia, and Latin America to understand their business processes and identify opportunities for automation
- Design and help deliver workflow automation solutions using the open source OpenFn platform, AI, and help from other OpenFn Implementation Specialists
- Conduct remote consultations, discovery calls, and workshops, with solution design and technical implementation in between
- Conduct API discovery and work with software engineers to develop specifications and implement OpenFn workflow automation solutions
- Train and coach team members and partner implementers on solution design and IT implementation best practices
- Ensure customer success across the project portfolio via project delivery, team leadership, and close collaboration with stakeholders at partner organizations
What we're looking for
- 7-10+ years of experience working with data or technology in at least one of these functional domains: Data Integration, Workflow Automation, Technology Consulting, Business Analysis, Data Management, Data Analysis, Software Development, Systems Administration
- 3-5+ years in a consulting or customer-facing role providing technical advisory, IT implementation services, technical training, and/or customer service
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
- A details-focused orientation with an analytical mindset, enjoyment of asking questions, and the ability to make sense of messy Excel spreadsheets full of ambiguous data
- Technical savvy and familiarity with popular information systems, mobile data collection applications, and data analysis tools (e.g., SQL databases, CRMs, business intelligence tools, open source applications)
- Fluency in English
- Willingness to travel internationally (at least twice per year) for conferences, partner meetings, and government workshops
- Ability to work from home or a shared office space with fast, stable internet, preferably in a country that is located in Africa/Europe time zones
Nice to have
- Proficiency in French and/or Spanish
- Comfort with REST API fundamentals, JSON, and JavaScript
- Hands-on experience with Postman and other workflow automation tools or integration platforms (e.g., OpenFn, Camunda, n8n, Zapier, Make.com, OpenHIM, Mulesoft, WSO2)
- Background in international development, digital public goods, GovTech, TechForGood, or global health
- Experience with business process analysis, documentation, and workflow modeling using standard notations (e.g., BPMN, UML)
- Experience with data integration, REST APIs, ETL processes and tools, workflow automation, data systems design, data management, and/or systems administration
- Experience with software testing and/or writing technical specifications
- Experience with technology consulting for NGO and government partners, and/or experience working remotely with multifunctional teams from different countries
- Experience with IT project management
- Experience leading a team and managing people
- Working proficiency in another language (preferably French or Spanish)
Your team
Implementation
A lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.
Benefits
The opportunity to shape strategy and impact millions of lives through open source software in a small, mission-driven organization
- Financial compensation is commensurate with experience
- Flexible working schedule
- Fully remote, with team meetups across Europe and Africa (last three were in Kigali, Cape Town, and Dakar)
- Exposure to hottest industry and technology trends and leading health and humanitarian interventions in the sector
- Opportunity for leadership and advancement
Apply
About Open Function Group
The digital public good for public service automation & AI orchestration
OpenFn is the digital public good for public service automation & AI orchestration. Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.
Mission
Automate data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.
Key facts
- Fully-remote team
- Team meetups across Europe and Africa (last three were in Kigali, Cape Town, and Dakar)
- Working across 40+ countries
- Primary steward of the open-source OpenFn platform