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Senior Planning Partner, Content
Contract type
Ongoing
Work mode
Remote · Canada
Experience
Senior · 8+ years
Job description
A Senior Planning Partner, Content at Airbnb's Global Operations Community Support Planning team, owning end-to-end planning and coordination of launches that impact Community Support content. The role serves as primary point of contact for Content Managers, writers, and strategists in assigned product spaces.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Canada
- Pay
- CAD 102,000 – 128,000 / year
What you'll do
- Engage proactively with cross-functional partners and stakeholders by maintaining regular check-ins, communication of planning timelines and upcoming milestones, and feedback sessions
- Identify all responsible individuals for each launch in advance, including writers, strategists, Marketing, Legal, technical SME approvers, Localization partners, and cross-functional partners
- Build and communicate the content schedule to all content requestors and approvers, gathering approver blockout dates and building in time for content audits, authoring, technical accuracy review, Marketing review, Legal review, localization, and a buffer for outliers
- Schedule and lead the series of meetings for each launch, including launch info-gathering walk-through, content audit sessions, Marketing pre-flight meeting, weekly launch status meeting, and launch-day Mission Control meeting and Slack channel
- Partner with strategists in content audits to identify all impacted content, prioritize impacts (P1 Day One, P2 fast-follows, P3 everything else), ensure tickets are filed, and flag UI-linked content and localization requirements
- Prepare and send weekly status communications to Content Managers and content DRIs, including impacted articles and P1/P2/P3 status
- Anticipate risks and issues and develop mitigation strategies proactively, and maintain a process to capture and flag tardy content requests as at risk
- Send regular reminders to DRIs with launch responsibilities and schedule live approval meetings when approvers are not responsive async
- Prepare cross-functional communications for partner teams impacted by our work, such as localization, Biztech, Knowledge Management, and Training
- Coordinate the real-time go live on launch day once issued by Readiness
- Attend launch meetings, real-time coordination sessions, and contact center sessions to be the voice of the content team
- Shield writers from logistical questions and track down missing information, approvals, and blockers
- Prepare a launch deck for leadership covering what was published and how it performed, and keep a record of published content for reporting, wins, and learnings
- Track status and communicate on escalations after launch
- Drive iterative improvements and simplification of content planning processes, and implement feedback mechanisms that close the loop with partners and stakeholders
What we're looking for
- 8+ years of experience in strategic planning, program management, or business operations roles with a proven track record of success
- Proven experience leading cross-functional planning or portfolio management processes with executive visibility
- Exceptional communication skills, verbal, written and presentation, to all levels of an organization
- Strong problem-solving and analytical skills, understanding of system implementation, and change management
- Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
- Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
- Hands-on, working knowledge of software product development life-cycle and methodologies
- Proven ability to de-escalate issues and resolve conflicts in a professional and empathetic manner
- Ability to manage multiple launches and competing priorities simultaneously, ensuring deliverables are met on time and within scope
- Comfortable with shifting priorities and able to deliver solutions in a dynamic, ambiguous, and fast-paced work environment
- Experience planning or coordinating content, knowledge management, or product launches
Nice to have
- Specific experience with Agile is desired
Your team
Global Operations Community Support Planning
A global team with expertise in strategic planning, stakeholder management, cross-functional collaboration, and organizational effectiveness, responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb.
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
Apply
Direct apply at Airbnb
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About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Key facts
- 2007
- San Francisco
- Over 5 million hosts
- Over 2 billion guest arrivals
- Hosts in almost every country across the globe
What they value
- Inclusion & Belonging
- Diverse ideas foster innovation and engagement