Senior Sales Engineer - AI Agents (Western Europe, Italy)
Level inferred from job title
Job description
Senior presales/sales engineering role on NiCE Cognigy's European presales team, focused on the Italian-speaking market. The person acts as trusted technical advisor on complex enterprise deals and helps open the Italian market for AI-driven customer service.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · Germany, Spain, Netherlands
- Languages
- Italian – fluent, English – fluent
What you'll do
- Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals in Italy and, where relevant, other European markets
- Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements
- Create and deliver powerful, customized product demonstrations and presentations in Italian and English that resonate with technical, business and partner audiences
- Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy
- Run and support POCs/POVs that prove value in real enterprise environments
- Be a visible voice for NiCE Cognigy in the market, representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness in Italy
- Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms active in the Italian market
- Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement
What we're looking for
- A tenured track record in presales, sales engineering, or solution consulting, ideally managing complex enterprise deals end to end
- Adaptable and entrepreneurial, with a proven ability to open or develop a new market, work independently, and step in wherever the need is to achieve tangible results
- Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies
- Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies
- You actively use LLMs and AI tools in your daily work to move faster and build better (e.g. agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT)
- JavaScript programming/scripting experience essential
- Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design
- A confident, engaging presenter comfortable on stage at customer and industry events
- Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX
- Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders
- Excellent communication skills and cross-functional collaboration
- Fluent in Italian and English
Nice to have
- Java, Python or similar programming experience
- Additional languages such as Spanish, German or others
Your team
European presales team
Senior member of the European presales team focusing on the Italian-speaking market; reports into Director, Sales Engineering.
Benefits
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment
Every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
Apply
About NiCE
AI-first CX
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Key facts
- over 8,500 employees
- AI-first customer experience software
- Named a Leader in the Forrester Wave™ 2026
- Three-time Leader in the Gartner® Magic Quadrant™
- Powers AI Agents for 1,250+ brands worldwide
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations
- NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions daily
- Over 8,500 employees across 30+ countries
- Requisition ID: 11597
- Reports into: Director, Sales Engineering
- Job type: Individual contributor