Senior Solutions Engineer | Israel | Remote
Job description
A Solutions Engineer at Grafana Labs acts as a customer-facing product expert, partnering with Sales to articulate the Grafana value proposition and close complex opportunities. The role bridges customers, the Sales team, and Grafana's technical engineering teams.
At a glance
- Work mode
- Remote · Israel
What you'll do
- Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
- Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
- Deliver product and technical presentations to potential and existing customers
- Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
- Drive product conversations based on need and problems with customers
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What we're looking for
- 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
- Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
- First class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
- Ability to skillfully articulate our value proposition and the technical advantages of our products
- Love solving technical challenges and thrive on bringing creative solutions to our customers
- A technical mindset and a desire to grow technically
- Must be located in Israel
Your team
Solutions Engineering team
The customer facing product experts who enable Grafana Labs worldwide growth by educating potential and existing customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction; they partner closely with Sales and are one of the primary routes of communication from customers to Product Management and Engineering.
Benefits
- Equity
- Bonus (if applicable)
- Other benefits listed on our careers page
- 100% Remote, Global Culture
- Scaling Organization
- Transparent Communication
- Innovation-Driven
- Open Source Roots
- Empowered Teams
- Career Growth Pathways
- Approachable Leadership
- Passionate People
- In-Person onboarding
- Global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days
Apply
Direct apply at Grafana Labs
Opens the job posting at Grafana Labs
About Grafana Labs
The company behind Grafana Cloud, the fully managed observability platform
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions.
Key facts
- Observability / software
- 100% remote company with team members across 40+ countries
- Grafana Cloud trusted by more than 10,000 organizations
- Built on open source and open standards
- Backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital
Partners & customers
What they value
- Transparency
- Autonomy
- Trust
- Collaboration
- High trust, low ego culture that values outcomes over optics
- Open source roots