KI
Senior Technical Writer
Contract type
Ongoing
Work mode
Remote
Experience
Mid-level · 3+ years
Job description
A Senior Technical Writer role at Kong Inc., responsible for creating and maintaining technical documentation such as API docs, developer guides, reference documentation, and release notes. The role involves collaborating with product and engineering teams and owning documentation strategy for a product area.
At a glance
- Work mode
- Remote
What you'll do
- Developing, writing, and editing high-quality technical documentation, including API docs, developer guides, reference documentation, and release notes, for a variety of audiences
- Collaborating closely with product managers, engineers, and other docs writers to gather information, understand product functionality, and ensure documentation accuracy and completeness
- Conducting thorough research to gather technical information, including interacting with subject matter experts, analyzing product specifications, and testing software
- Testing to validate documentation content and ensure accuracy
- Utilizing Command Line Interface (CLI) tools to test and document software features
- Managing and maintaining existing documentation, including regular updates, revisions, and deprecation of outdated content
- Implementing and improving documentation processes and standards, including document management and version control using Git
- Reviewing docs for technical accuracy and adherence to established guidelines
- Contributing to project planning and project management efforts related to documentation deliverables, ensuring timely and effective execution
- Actively participating in product management discussions to provide insights and ensure documentation alignment with product strategy
- Owning documentation strategy for a specific product area — going beyond writing to understand how docs influence adoption, reduce support burden, and surface unmet use cases, then prioritizing content work accordingly
- Partnering with product and field teams to identify where documentation gaps are blocking user success, and proposing content investments based on user behavior, support tickets, or adoption data rather than just backlog requests
What we're looking for
- 3+ years of experience in technical writing within a software development environment
- Proven expertise in software documentation, including experience with API documentation and developer guides
- Understanding of API testing and experience with relevant tools
- Proficiency with Command Line Interface (CLI)
- Experience or an interest in AI
- Solid experience with Git for version control and collaboration
- Demonstrated ability to perform thorough research and synthesize complex technical information
- Excellent written and verbal communication skills, with a keen eye for detail and accuracy
- Experience with documentation maintenance, document management, and document reviewing processes
- Experience treating a documentation area like a product — setting priorities based on user impact and adoption, not just ticket volume or team requests
- Ability to work independently and collaboratively in a fast-paced environment
- Strong problem-solving and debugging skills
Apply
Direct apply at Kong Inc.
Opens the job posting at Kong Inc.
About Kong Inc.
The AI Connectivity Company
Kong's unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud.
Mission
Building the connectivity layer of AI
Key facts
- Trusted by the Fortune 500® and AI-native startups alike