M
Service Desk Technician
Contract type
Ongoing
Work mode
Remote · Amsterdam, Netherlands
Experience
Mid-level · 2+ years
Job description
Service Desk Technician at Mollie, acting as first point of contact for IT questions and the face of IT for the Amsterdam office, supporting 1000+ colleagues mostly on Apple devices.
At a glance
- Work mode
- Remote · Amsterdam, Netherlands
- Languages
- English
What you'll do
- Troubleshoot, resolve and document IT issues across networking, hardware, software and related services
- Support 1000+ colleagues, mostly on Apple devices
- Act as the first line of support and escalate to the wider team when needed
- Facilitate employee onboarding and help new colleagues get up and running
- Contribute to projects and ongoing service improvements
- Give hands-on support at the office and remote assistance across Europe
What we're looking for
- 2 to 4 years of service desk experience
- A customer-first mindset
- Strong troubleshooting skills, including on systems you haven't seen before
- Experience administering Google Workspace and Slack
- Experience with Jira or a similar service management tool
- The ability to work independently, stay organised and prioritise a busy workload
- The ability to work well with a wide range of teams and colleagues
Benefits
- Regular feedback and performance reviews
- Fair and transparent salary reviews
- Opportunities to move into new roles or take on new projects
- Actively hire from within
Apply
Direct apply at Mollie
Opens the job posting at Mollie
About Mollie
Make payments and money management effortless for every business in Europe
Mollie is a payments and money management company founded in 2004. More than 250,000 companies use Mollie to get paid, manage money and grow. With 950+ Mollies across 14+ locations, the company works in small teams with real ownership.
Mission
To make payments and money management effortless for every business in Europe
Key facts
- 950+ Mollies
- 2004
- Payments and money management
- More than 250,000 companies use Mollie
- 950+ Mollies across 14+ locations
- Welcoming around 15 new colleagues every month
What they value
- Autonomy and craft
- Real ownership
- Customer-obsessed
- Always Be Shipping