Services Operations Manager
Job description
The Services Operations Manager supports the efficiency and effectiveness of Anaplan's Professional Services and Partner operations by managing the end-to-end lifecycle of projects, from setup to closure, ensuring data integrity and operational excellence. The role supports global projects across AMER, EMEA, and APAC and operates remotely from Manila.
At a glance
- Work mode
- Remote · Philippines
What you'll do
- Set up and modify active projects in Workday and Anaplan based on opportunities, and monitor the Professional Services Operations email inbox to address all inquiries
- Ensure the presales to post sales handoff process is completed on new projects and provide reporting where these handoffs are missing
- Facilitate a project close process, including tracking Go-Lives, requesting information on key learnings from the field, and updating the skills matrix
- Report to services leadership on key metrics (utilization, billing, bookings) and analyze weekly data for trends
- Run the complete end-of-month close for Workday, ensuring all hour submissions and approvals are finalized, and escalate to field leaders with any submissions or approvals missing
- Monitor weekly hours, project statuses in the Implementation Health dashboard, and project/investment budgets, following up with Project Managers with anomalies or missing information
- Run compliance reports to check on active projects and communicate with Project Managers regarding project closure, extensions, or updates
- Send weekly and monthly timesheet reminders to all resources with missing project hours, including team leads in each region
- Identify areas for automation and leverage Anaplan-approved AI tools to streamline processes and tasks
What we're looking for
- 8+ years of relevant experience
- Exceptional attention to detail to ensure data accuracy, compliance reporting, and meticulous task execution
- System experience in SFDC and Workday
- Proactive problem-solving to address inquiries, improve processes, and take initiative
- Process-oriented thinking for maintaining, improving, and creating efficient operational workflows, leveraging AI tools
- Strong organizational and time management skills to prioritize tasks, manage competing deadlines, and ensure timely completion of responsibilities like month-end close
- Clear and professional communication for effective collaboration with project managers and stakeholders, both written and verbal
- Sense of ownership and accountability for managing key operational areas and ensuring tasks are completed from start to finish; able to work independently and on a different time zone than leader
- Analytical mindset to interpret data, monitor budgets, and identify areas for improvement or follow-up
Your team
Professional Services
The role supports the Professional Services team and Partner operations, supporting global projects across AMER, EMEA, and APAC.
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About Anaplan
Optimizing business decision-making through our leading AI-infused scenario planning and analysis platform
Anaplan is a team of innovators focused on optimizing business decision-making through its leading AI-infused scenario planning and analysis platform so customers can outpace their competition and the market.
Key facts
- Our customers rank among the who's who in the Fortune 50
- 2,400+ global companies rely on our best-in-class platform
- Supported by operating principles of being strategy-led, values-based and disciplined in execution
Partners & customers
What they value
- Diversity of thought and ideas
- Behave like leaders regardless of title
- Committed to achieving ambitious goals
- Celebrate wins – big and small
- Strategy-led
- Disciplined in execution