WF
Software Quality Manager
Contract type
Ongoing
Work mode
Remote · United States, Europe
Experience
3 years
Job description
The Wikimedia Foundation is looking for an experienced Software Quality Manager to lead two teams providing testing and documentation services to multiple WMF engineering teams, while fostering a culture where software quality and documentation is everyone's responsibility. The role supports geographically distributed teams of 5-10 Test Engineers and 3 Technical Writers.
At a glance
- Employment
- Full-time
- Work mode
- Remote · United States, Europe
- Languages
- English – fluent
What you'll do
- Collaborating with multiple teams and cross-functional stakeholders to align on testing and documentation needs while balancing project goals with technical requirements and team skill sets.
- Driving execution–ensuring SLAs are met, key performance metrics are being tracked, and work is being actively unblocked.
- Expanding and refining automated processes and supporting teams in adopting best practices that improve software quality and technical documentation.
- Promoting a mindset of quality and documentation-first practices across the engineering teams.
- Oversee the design, implementation, and maintenance of automated test suites, manual testing practices and technical documentation.
- Ensuring both teams are engaged and productive, and understands the big picture of the different projects they contribute to and how their efforts contribute to it.
- Coaching your team, conducting performance reviews, providing career guidance, and building a professional and inclusive work culture.
What we're looking for
- Demonstrated engineering experience in a technical management or leadership role.
- Strong hands-on experience developing, designing, and reviewing software applications using languages such as Go, Python, PHP, or other object-oriented programming languages.
- Proven track record of managing a team that provides critical centralized services (such as quality assurance, technical documentation or technical program management) to various product teams.
- Experience managing the expectations of diverse teams with varying goals, ensuring that your service team prioritizes tasks effectively and delivers value across the organization.
- Excellent verbal and written communication skills in English, with the ability to articulate complex technical topics and solutions clearly and concisely.
- An established track record and prior success in working with a multicultural, remote and distributed high-performing team.
- Alignment with our mission and values.
- Experience with open source development methodologies and open source community.
- Technical background in either manual and automated testing or technical documentation writing.
- Strong ability to identify and implement strategies that improve testing and documentation practices, ensuring they scale with the organization's needs.
- Excellent communication and follow-up skills.
- Experience with remote work and the level of engagement and communication it takes to build a geographically distributed team that is functional and healthy.
- Experience with large-scale, global developer ecosystems and platforms and managing the risks and opportunities associated with them.
- Resilience—we work on new and interesting problems in public and collaborative ways.
- Working together for outcomes, and being willing to change course.
- Passionate about developing people and platforms, with a focus on fostering a strong product-minded culture.
Nice to have
- Knowledge of testing automation tools for E2E and Visual Regression
- Knowledge of documentation as code tools such as Markdown
- Experience in transitioning Test Engineers from manual testing towards automation
- Experience editing Wikipedia or with the Wikipedia, Wikidata, or Wikimedia Commons communities or other collaborative enterprises.
- Familiarity with MediaWiki.
Apply
About Wikimedia Foundation
The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.
Mission
A world in which every single human being can freely share in the sum of all knowledge.
Key facts
- San Francisco, California, USA
- Nonprofit / free knowledge
- Charitable, not-for-profit organization that relies on donations
- Receives donations from millions of individuals around the world, with an average donation of about $15
- Also receives donations through institutional grants and gifts
- United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA
- Remote-first organization with staff members including contractors based in 40+ countries
What they value
- Diversity
- Inclusion
- Diversifying tech
- Advocating for diversity in our employees, their experiences, and the people we serve