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Spécialiste Support Paie

Alassio
Contract type
Ongoing
Work mode
Remote · France
Experience
Junior / entry level · 1+ years

Job description

A payroll specialist support role at a payroll software company, answering partner accounting firms' questions about the tool and payroll processing.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · France
Languages
French – fluent

What you'll do

  • Answer questions from payroll managers on Intercom about using the tool, file setup and day-to-day payroll
  • Meet service standards: first response in under 5 minutes, customer satisfaction above 98%
  • Qualify each request and escalate it with all useful details to payroll/DSN consultants or the tech team
  • Contribute to help content and the Alassio Intelligence knowledge base
  • Relay structured user feedback to the Product team
  • Test new features before they go into production
  • Train on the product, on payroll as Alassio calculates it, and on team processes

What we're looking for

  • Payroll qualification (BTS, professional bachelor's, master's or professional title as payroll manager)
  • 1 to 2 years of payroll experience, including apprenticeship
  • Good grounding: producing payslips, contributions, absences, paid leave
  • Genuine affinity for digital tools and ease with written communication
  • Curiosity and desire to learn
  • Rigour and a sense of service
  • Ability to stay on course during peak periods (monthly payroll closings, January)

Nice to have

  • Good knowledge of DSN
  • Hands-on use of a market payroll software
  • Experience in customer relations or support
  • A tech background or interest (training, personal projects)

Your team

Support

Dedicated support team being built to serve partner accounting firms

Benefits

  • Fixed salary of 40 to 45K€ depending on profile
  • Alan health insurance
  • Swile card (meal vouchers)
  • High-end IT equipment (MacOS, curved screen)
  • Regular remote work possible
  • Regular team offsites (about one per quarter)

How to get hired

  1. 1Introductory call with Hector (COO): 30 min
  2. 2Interview and live practical case with Huy Anh (Head of Business): check a payslip and write a reply to a firm: 1 h
  3. 3Meeting with the team: 1 h

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About Alassio

A modern, scalable payroll software designed for the realities of the field

A payroll software publisher for accounting firms, launched in July 2025 and deployed with clients since March 2026.

Mission

To renew the payroll profession for the benefit of payroll managers

Key facts

  • Raised €2.6M in pre-seed from Partech and reference business angels
  • Launched in July 2025 and deployed with clients since March 2026
  • Accelerating to support new accounting firms across France

Partners & customers

Partech

What they value

  • Maintaining high standards on product and support quality