FI
Strategic Account Manager
Contract type
Ongoing
Work mode
Remote · EMEA
Experience
Senior · 5+ years
Job description
A Strategic Account Manager role at FoodChain ID focused on growing and retaining Mid-Market customer relationships across a portfolio of software, data, testing, certification, and regulatory solutions. The role drives revenue through strategic account planning, cross-selling, upselling, and renewals.
At a glance
- Work mode
- Remote · EMEA
What you'll do
- Develop and execute strategic account plans focused on customer retention, cross-selling, upselling, and expanding share of wallet
- Manage an assigned customer portfolio, individual bookings goals, expansion pipeline, and revenue forecasts
- Establish trusted relationships with key stakeholders, senior leaders, and executive decision-makers
- Uncover customer needs and collaborate with specialist sales teams to deliver integrated solutions
- Proactively manage renewal opportunities, identify risks, and protect existing revenue
- Conduct strategic business reviews, customer meetings, and on-site visits to strengthen relationships and identify growth opportunities
- Leverage Salesforce, customer insights, and pipeline data to manage opportunities, forecast accurately, and consistently achieve KPIs
What we're looking for
- Bachelor's degree or equivalent experience
- 5+ years of experience in strategic account management, consultative B2B sales, or customer growth
- Proven success achieving sales quotas and growing existing accounts through cross-selling, upselling, and solution expansion
- Experience managing complex customer portfolios, renewals, commercial negotiations, and qualified sales pipelines
- Strong ability to build executive-level relationships and navigate multiple customer stakeholders
- Experience using CRM tools, ideally Salesforce, to manage opportunities, reporting, and forecasting
- Experience in software/SaaS, data, professional services, testing, certification, regulatory solutions, or similar complex solution-based environments
- Industry experience in food and beverage, consumer products, regulatory compliance, quality, sustainability, supply chain, or related sectors
- Familiarity with customer success, account-based marketing, and cross-functional sales strategies
- Ability to travel as needed to support customer relationships
Apply
About FoodChain ID Group, Inc
FoodChain ID provides a broad portfolio of solutions including software, data, testing, certification, and regulatory services that help customers navigate food safety, quality, regulatory compliance, and supply chain transparency.
Key facts
- Solutions span software, data, testing, certification, and regulatory services
- Works with well-known food and beverage businesses