Technical Account Manager
Job description
A Technical Account Manager at Ping Identity acts as a proactive partner within the Global Support Organization, ensuring new and existing enterprise clients achieve their strategic outcomes using Ping Identity solutions. The role guides customers from purchase to production and owns the technical trajectory of their accounts.
At a glance
- Work mode
- Remote
What you'll do
- Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer's identity and security needs.
- Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption.
- Act as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success.
- Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity.
- Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams.
- Identify opportunities to improve internal reporting and automate status tracking to better visualize customer health.
- Contribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices.
- Represent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades.
What we're looking for
- Must have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role.
- Foundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes.
- Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights.
- Understanding of Java, web technologies, and enterprise architecture.
- Strong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders.
- Experience with Identity Management, Access Management, or Federation.
- Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership.
- Experience with SFDC or equivalent CRM systems.
- On-call availability may be a requirement for this position.
Nice to have
- Experience with Ping Identity solutions and APIs.
- Experience with Windows and Linux operating systems.
- General networking knowledge of protocols like HTTP/S, TCP/IP.
- General knowledge of protocols such as SAML, OAuth, or OpenID Connect.
- Bachelor's Degree in Computer Science or equivalent experience.
Your team
Global Support Organization
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Apply
Direct apply at Ping Identity
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About Ping Identity
Making digital experiences both secure and seamless for all users, without compromise.
Ping Identity provides an intelligent, cloud identity platform that lets people shop, work, bank, and interact wherever and however they want. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.
Mission
We believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom.
Key facts
- Denver, Colorado
- cybersecurity, digital experiences, and identity and access management
- Serves more than half of the Fortune 100
- Has offices and employees around the globe
- Headquartered in Denver, Colorado
What they value
- Respect Individuality
- We champion every identity