Technical Writer - India
Job description
An experienced Technical Writer to lead, scale, and optimize JumpCloud's product and developer documentation, acting as an information architect and workflow innovator using AI documentation tools and automation.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Remote · India
- Languages
- English – fluent
What you'll do
- Manage documentation using GitHub-native workflows: drafting in Markdown, managing branches, opening Pull Requests, and conducting code reviews
- Integrate into automated CI/CD deployment pipelines using Static Site Generators (e.g., Docusaurus, MkDocs, Hugo)
- Maintain strict version control across multiple product releases, API versions, and branch merges
- Author, edit, and maintain clear, accurate end user documentation (API references, developer guides, user how-tos, configuration guides, and release notes) for IT admins and their teams
- Partner closely with Engineering, Product Managers, and Designers to translate UX designs and technical specs into intuitive content
- Work with Design to provide copy and improve UX prototypes
- Manage and prioritize 15-20 feature/update releases during a quarter
- Conduct rigorous technical validation: test feature flags in the product, API endpoints, run sample code, and verify UI flows before publishing
- Design, deploy, and manage in-app onboarding flows, tooltips, and release announcements using Pendo (or similar platforms like Appcues/WalkMe)
- Design, test, and standardize custom prompts and prompt templates to accelerate process, information architecture, media, and content reformatting
- Integrate AI assistants into daily workflows to reduce time spent on repetitive tasks
- Act as the final filter for AI-generated outputs, auditing content for technical accuracy, brand tone, hallucinations, and security compliance
What we're looking for
- 4-7+ years of experience as a Technical Writer, Documentation Engineer, or Product Content Strategy Specialist in a SaaS or tech environment
- Proven mastery of GitHub (PRs, code reviews, branch management), Markdown, and Static Site Generators within a Docs-as-Code pipeline
- Hands-on experience using generative AI tools (LLMs, AI coding assistants, etc) and a working knowledge of prompt engineering techniques
- Ability to quickly contribute to the platform and new features given highly technical, and nuanced specifications
- Strong editorial judgment to catch subtle hallucinations, out-of-date parameters, or security risks in AI assisted drafts
- Hands-on, demonstrated experience building and targeting in-app messaging, guides, and analytics using Pendo (or comparable tools like Appcues, Userpilot, WalkMe)
- Must be located in and authorized to work in India
- Must speak and write in English fluently
Nice to have
- Experience using Pendo to track documentation consumption and guide completion rates
- Experience training and refining AI models on internal style guides and technical glossaries
- Background in API design or developer-focused content strategy
- Ability to create JSON scripts
Your team
Technical writing team
A well established technical writing team evolving its approach to content at JumpCloud
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About JumpCloud
Intelligent, Secure IT.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.
Mission
To help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Key facts
- IT management platform
- Remote First company
- Teams in 15+ countries around the world
- Conducts internal business in English
- Three core values, one of which is 'Build Connections'
What they value
- Build Connections