VIP Account Manager

Growe Talents

Contract type

Ongoing

Work mode

Remote

Experience

3 years

Job description

Manage a portfolio of LatAm VIP clients for an international online gaming company, providing personalized support and building long-term relationships to improve engagement and retention.

At a glance

Work mode: Remote
Languages: English – Upper Intermediate, Spanish

What you'll do

Manage a portfolio of LatAm VIP clients and provide personalized support to each user
Build long-term client relationships through regular communication and proactive follow-ups
Improve client engagement and retention through personalized promotions and campaigns
Monitor client activity and identify opportunities to improve portfolio performance
Coordinate with internal teams to resolve client issues and ensure a high level of service
Welcome new VIP clients, re-engage inactive users, and maintain accurate client records

What we're looking for

Previous experience in VIP account management, customer support, sales, or a similar client-facing role
Strong English communication skills - Upper Intermediate level
Experience managing client requests independently and handling multiple priorities
Ability to build client relationships and provide personalized support
Experience working in the iGaming industry

Nice to have

Spanish language skills

Benefits

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service)
Performance-Driven Rewards
Dynamic Work Environment

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About Growe Talents

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Key facts

online gaming
Offers sports betting and casino services
Significant presence in Latin America
Develops and launches own Casino Games
Operates own CRM, CS and Back-office platforms