R
VIP HOST
Contract type
Ongoing
Work mode
Remote · Europe
Experience
3 years
Job description
VIP Account Manager role at an international iGaming company, responsible for managing and retaining VIP clients through personalized communication, data analysis, and bonus/bet processing.
At a glance
- Work mode
- Remote · Europe
What you'll do
- Ensure comprehensive account management and first-class service for VIP clients throughout their entire engagement with the company
- Build long-term relationships through inbound support and personalized outbound channels (calls, messages, individual offers, and reactivation campaigns)
- Conduct open-source intelligence analysis and regional research to gather key player data, supporting local market initiatives and field team tasks
- Directly issue personalized bonuses without intermediaries, handle manual bet processing, and fulfill individual betting requests
- Track player activity, preferences, and economic performance to shape individualized engagement strategies, leveraging in-depth knowledge of sportsbook and casino products
- Use Tableau and custom data exports/reports to analyze gameplay, identify trends, and optimize player lifetime value
- Act as the primary advocate for assigned players, resolving complex issues internally and promptly escalating critical or sensitive matters to a higher level
- Maintain up-to-date and accurate player profiles, interaction history, and operational notes in CRM platforms, strictly adhering to VIP support protocols
Benefits
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- Massage
Apply
About RISK inc
An International iGaming Company Pushing the Boundaries of Entertainment
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Key facts
- 1000+ professionals
- iGaming
- 20+ locations
- Serving over 300,000 customers
- Expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics