Working Student AI Automation & Support (d/f/m)
Job description
A student working part-time (around 20 hours/week) at Bettermile, splitting time between AI and automation projects for the Fin AI support agent and hands-on customer support. The role maintains Fin's knowledge base, reviews conversations, and owns escalation and automation logic.
At a glance
- Employment
- Part-time · Employee (employment agreement)
- Work mode
- Hybrid · Berlin, Germany
- Languages
- English – fluent
What you'll do
- Split time between AI and automation projects (75%) and hands-on support (25%), working closely with the support and product teams
- Maintain and expand the internal knowledge base for Fin, the AI agent that answers customers' questions in Intercom; write and update articles, get facts verified by product owners, and keep content up to date
- Review real Fin conversations to spot failure patterns like wrong answers, missing content, or dead ends, fix the root cause, and test every change in Fin Operator or Betterbot before it goes live
- Own Fin's escalation, routing, and automation logic, and implement changes when the team wants the bot to behave differently
- Help users directly by answering support requests, staying close to real customer questions and gaining firsthand insight into where Fin can improve
What we're looking for
- Enrolled student based in Berlin, available for around 20 hours per week
- Hands-on experience building workflows in n8n, Make, Zapier, or similar (uni projects and side projects count)
- Working understanding of how LLMs behave and where they tend to go wrong
- An eye for accuracy; checking facts comes naturally and prefers asking a question over making a guess
- Self-sufficient and enjoys taking ownership of work while staying open to ideas and feedback from teammates
- Fluent in English, written and spoken, with clear, precise documentation; German is not required
Your team
User Insights & Support Team
Our team is like a navigation system for the successful experience of our users. We consider individual needs to provide customized training and resources tailored specifically to our clients. Interaction is at the heart of what we do. We have an open door for feedback, because our customers' opinions drive change and improvement.
Benefits
Supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities
Regular team breakfasts, fitness & wellness classes, company runs, and other events; fruits, snacks, drinks, and coffee with a variety of milk
- Diversity: 40 languages, 40 nationalities, 40% women
- Quickly take on responsibility with the team at your side
- High level of creative freedom
- Hybrid mode with weekly team days; modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg
- Remote work from anywhere for up to 12 weeks in total in a year
- 27 vacation days (with a 5-day week model)
- Outstanding flexibility
Apply
About Bettermile
We believe delivery shouldn't be business as usual.
Bettermile offers a geo-based, AI-powered SaaS product that handles complex address processing, dynamic routing, and navigation. It is built to manage many stops and multiple constraints. The company is setting a new standard for the last mile, powered by a skilled, international team of tech enthusiasts, logistics experts, and a product suite designed to keep evolving.
Mission
Transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone.
Key facts
- last-mile logistics SaaS
- 40 languages, 40 nationalities, 40% women
- Hybrid mode with weekly team days
- Better Space in the heart of Berlin-Kreuzberg
- Remote work from anywhere for up to 12 weeks in total in a year
- 27 vacation days (with a 5-day week model)
What they value
- Diversity
- Autonomy
- Flat hierarchy
- Collaboration
- Learning culture
- Open feedback