Zweiradmechatroniker (m/w/d) - Technical Customer Service

Contract type

Ongoing

Work mode

Remote · Schweinfurt

Experience

3 years

Job description

Technical customer service role for a bicycle and e-bike manufacturer, handling complex warranty cases, repairs and dealer support.

Take in, diagnose, document and assess particularly critical and complex complaints that dealers could not resolve, and find a suitable solution.
Repair complex complaints properly so bikes get back on the road or trail quickly.
Communicate closely with trade partners and work closely with the Customer Service team.
Check and manage the spare parts warehouse and ensure required components are available and organized.
Conduct internal technical training and pass on know-how to colleagues and partners.
Monitor the product range technically, analyze faults and complaints, and develop solutions for recurring series problems with Quality Management.
Assemble and maintain event bikes and prepare them for use.
Customize bikes for brand ambassadors, including necessary conversions and adjustments.
Prepare bikes technically and visually for photo shoots, media tests and other product appearances.
Support the team on site at events with technical expertise.

Strong hands-on mechanical skills and enjoyment of solving even tricky cases.
Clear, solution-oriented communication at eye level, internally and externally.
Organizational talent: keep an overview of parallel topics and coordinate tasks reliably.
Experience with ERP and CRM systems and confident use of digital tools.
Team player who enjoys working with other departments and contributing to joint solutions.
Excellent problem-solving skills and analytical thinking.

Customer Service

International team working closely with trade partners and Quality Management.

A warm, motivated team with short decision paths and a real hands-on culture.
Borrow a bike or e-bike from the current range for up to a year, almost free.
Company bike leasing with a 10% subsidy on the monthly lease rate and tax advantages.
30 days of annual leave.
Company pension scheme with a 25% employer contribution.
Private supplementary coverage as part of company health insurance.
Free cold and warm drinks and fresh fruit.
Regular team events and shared experiences.
Open and positive error culture for trust, development and real teamwork.

1Apply with a motivation letter, CV and references, stating earliest start date and salary expectation.

Together we are shaping the mobility of tomorrow.

Bicycle and e-bike manufacturer with an agile, international team.

Develop, design and produce bicycles and e-bikes for different target groups.