Account Manager - Europe Remote
Job description
Account Manager role on EventMobi's European Sales team, owning existing client business to drive retention and growth. The role focuses on onboarding, product demos, relationship building and upselling across 60+ accounts.
At a glance
- Employment
- Full-time
- Work mode
- Remote
- Languages
- English – fluent, German – fluent
What you'll do
- Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
- Be the first point of contact for customers, working with professional event planners and event marketers at corporations, associations and event agencies
- Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers
- Drive product adoption and achieve the highest level of customer success through proactive engagement and support
- Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos & check-in calls
- Prospect for growth opportunities within your existing client base through referral and other networking initiatives
- Stay on top of active events and manage projects from conception to post-event by liaising with graphics design, support, product and professional service teams
- Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
- Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
- Actively participate and contribute to team meetings, Slack discussions & 1:1s
- Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts
What we're looking for
- 2 - 3 years experience in B2B Sales and Event Management (SaaS preferred)
- Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events
- A track record of achieving and/or exceeding targets through upsell and growth
- Unbeatable listening skills
- Extensively worked within CRM such as HubSpot or SalesForce
- Obtained a Bachelor's degree or equivalent
- Fluency in English and German
- Outstanding communicator, well-spoken and meticulous in all communications
- Adaptable to change - sees ambiguity as an opportunity to grow, ask questions or innovate
- Organized & proactive - follows through on time and with a high degree of professionalism
- Solution-oriented - sees challenges as opportunities to delight the customer
- Thinking out of the box - develops creative strategies to improve customer experience and promote product adoption
Nice to have
- Prior experience providing in-person support or on-site services
Your team
Sales team in Europe
An all-star team of Sales pros from across the globe, reporting to the Director of Sales, working closely with Sales, Customer Success and Professional Services teams.
Benefits
- Total Compensation: Up to 110k EUR OTE
- 25 vacation days + 3-summer days + your birthday is a holiday
- Opportunities to meet co-workers in person in one of the WeWork Co-working Offices throughout the year
- Top of the line hardware and the best collaboration software for remote work
Apply
About EventMobi
The most comprehensive event management platform
EventMobi builds an event management platform to help conference organizers create engaging event experiences. Over 30,000+ events in 70+ countries have trusted EventMobi's suite of software technology to manage their events and engage their attendees.
Mission
We believe live events bring people together and enable positive change.
Key facts
- Event management software
- Over 30,000+ events in 70+ countries
- Remote-first company
- Committed to creating a diverse environment and is proud to be an equal opportunity employer
Partners & customers