Y
Customer Success Manager (m/w/d) Workforce Management
Contract type
Ongoing
Work mode
Hybrid · Reinbek, Germany
Experience
Mid-level · 3+ years
Job description
Customer Success Manager for SEAK, the workforce management specialist of the YUVENDA group, responsible for a fixed customer portfolio in retail, fashion, bakeries and gastronomy.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Reinbek, Germany
- Languages
- German – fluent
What you'll do
- Independently manage a fixed customer portfolio as central contact person, from HR and branch management to executive management
- Advise customers on personnel deployment planning, time recording and working time models
- Systematically identify up-selling and cross-selling potential along the YUVENDA suite
- Create and follow up quotations independently until closing, in coordination with sales
- Actively accompany existing customers in the switch to the SaaS model
- Lead implementation projects from kick-off and requirements gathering through configuration to go-live
- Conduct regular business reviews with decision-makers and maintain account plans
- Manage adoption: analyse usage and place new features and releases with the customer
- Handle renewal management, early risk detection and escalation resolution together with support and technical teams
- Support sales on key accounts and new business: demos, solution scoping, effort estimates
- Feed customer feedback in a structured way into product management and development
- Maintain pipeline and customer data in the CRM (HubSpot) and provide mutual cover within the team
What we're looking for
- At least 3 years of experience in the B2B software environment, including at least 2 years in customer success, account management or consulting with own customer responsibility
- Knowledge of workforce management, time management or HR software, or alternatively retail and gastronomy software (ERP, merchandise management, POS)
- Familiar with the processes of companies with branches
- Willingness to understand a product down to the detail and turn that knowledge into tailored solutions
- Demonstrable success in existing customer business, such as up- and cross-selling, renewals or contract conversions
- Able to create quotations confidently and independently and argue convincingly at specialist and decision-maker level
- Has already accompanied or led software implementations at the customer
- Works in a structured, data-driven and hands-on way and keeps a cool head in escalations
- Willing to be on site with customers (focus DACH) and speaks business-fluent German
Nice to have
- Product enthusiasm, commercial mindset and genuine joy in customer success matter more than any formal career station
Your team
Customer-Success-Team bei SEAK
SEAK ist der Workforce-Management-Spezialist der YUVENDA-Gruppe und bietet Lösungen für Zeiterfassung, Personaleinsatz- und Personalbedarfsplanung.
Benefits
- A varied role with high personal responsibility and direct influence on customer success and revenue
- Attractive compensation consisting of fixed salary and variable component
- Permanent employment in a growing software group
- Hybrid working with flexible working hours
- Structured onboarding into product and processes as well as further training opportunities
- A committed team, short decision-making paths and the chance to actively shape customer success at SEAK
- Modern work equipment (laptop, smartphone)
Apply
About YUVENDA
SEAK is the workforce management specialist of the YUVENDA group
SEAK offers solutions for time recording, personnel deployment planning and personnel requirements planning; its customers are companies with branches in retail and fashion as well as bakeries and gastronomy businesses.
Key facts
- SEAK's customers are companies with branches in retail and fashion as well as bakeries and gastronomy businesses
- YUVENDA is a growing software group
What they value
- Product enthusiasm, commercial mindset and genuine joy in customer success