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Onboarding Manager (m/w/d) – Customer Onboarding für Praxissoftware

DOMUS Consult Wirtschaftsberatungsgesellschaft mbH
Contract type
Ongoing
Work mode
Hybrid · Berlin, Germany
Experience
Junior / entry level · 1+ years

Job description

Onboarding Manager for a provider of cloud-based practice management software, guiding medical practices through the software switch from first planning to go-live.

At a glance

Work mode
Hybrid · Berlin, Germany
Languages
German – C1/C2, English – good

What you'll do

  • Manage the entire onboarding from contract signature to go-live and handover to customer service.
  • Learn the practices' workflows and requirements and configure the practice management system accordingly.
  • Coordinate data migration together with the internal data migration team.
  • Train physicians, medical assistants and practice management staff in an understandable way suited to their knowledge level.
  • Bring together practice teams, laboratories, external IT service providers and telematics infrastructure providers.
  • Act as central contact person for the practices and pass feedback and improvement ideas to product management and development.

What we're looking for

  • At least one year of project management experience or at least three years in customer service or customer success in an IT or software environment.
  • Confident appearance in front of groups and enjoyment in explaining things understandably to others.
  • Good technical understanding and hands-on support with hardware and network topics.
  • Organize multiple projects in a structured way and seek solutions even when obstacles arise.
  • Communicate clearly and friendly, enjoy teamwork and take responsibility for your goals.
  • Want to get to know the healthcare market and be situationally flexible.
  • Business-fluent German at C1/C2 level and good English skills.

Nice to have

  • Experience with practice management systems or practice workflows, e.g. as a medical assistant.
  • Knowledge of the telematics infrastructure.
  • Experience as a trainer or training lead.
  • Salesforce or comparable CRM knowledge.

Your team

Support- und Onboarding-Team

Team working closely with the team lead, with collegial support.

Benefits

  • Structured onboarding into the product, everyday practice life and the telematics infrastructure.
  • Close collaboration with the team lead in the support and onboarding team and collegial support.
  • Office workplace in Berlin with partial home office option.
  • Short decision-making paths and room to shape the further development of onboarding.
  • Opportunity to develop within the team and take on responsibility.

How to get hired

  1. 1Send your application to Roland Wollburg.
  2. 2DOMUS Consult accompanies the application process, conducts the first interviews and presents suitable profiles to the client.

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About DOMUS Consult Wirtschaftsberatungsgesellschaft mbH

DOMUS Consult Wirtschaftsberatung accompanies the application process, conducts the first interviews and presents suitable profiles to the client.

DOMUS Consult Wirtschaftsberatung accompanies the application process, conducts the first interviews and presents suitable profiles to the client.