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(Senior) Customer Engineer (m/w/d)

Flip GmbH
Contract type
Ongoing
Work mode
Remote · Germany, Europe
Experience
Mid-level · 3+ years

Job description

Customer Engineer at Flip AI responsible for the technical side of enterprise onboardings, from architecture discussions to stable rollouts, including identity, integrations and AI agents.

At a glance

Employment
Full-time · Employee (employment agreement)
Work mode
Remote · Germany, Europe
Languages
German – C1, English – fluent

What you'll do

  • Own the technical side of enterprise onboardings from first architecture conversation to stable broad rollout.
  • Design and deliver identity and authentication (OIDC, Entra ID, Frontline Identity), SCIM provisioning, REST APIs and connections to HR and operational systems.
  • Guide customer IT, their partners and external development partners toward a solution that can run without you.
  • Build a first version where building is the fastest path, then hand it over cleanly with documentation and handover meetings.
  • Shape how agents, tool access via MCP and agent-to-agent scenarios land in real enterprise environments, including auth and data boundaries.
  • Align requirements with project management, IT, security, business units and works councils, decide technical questions and feed gaps back to product and engineering.
  • Travel regularly to customers, about 10 to 30 percent of your time.

What we're looking for

  • Around 3 to 5 years or more in IT or tech consulting, customer engineering, forward deployed engineering, solutions engineering or SaaS implementation, with real enterprise experience.
  • Hands-on experience with enterprise integration and identity: SSO and authentication (OIDC, OAuth, Entra ID or similar) and REST APIs delivered in real enterprise IT landscapes.
  • Technical responsibility at the customer in enterprise projects, making technical decisions together with IT, security and business units rather than just coordinating.
  • Real technical depth without writing full-time product code: reading code, reviewing a design, debugging an integration and building a working prototype.
  • German at C1 level or higher and fluent English.

Nice to have

  • Experience with SCIM provisioning and connections to HR or workforce systems such as SAP SuccessFactors, Workday or UKG.
  • A well-founded, current view on where agentic AI is heading: MCP, A2A, EMA and the authentication questions underneath.
  • Prior experience as a Customer Engineer or Forward Deployed Engineer at a product company rather than only in classic consulting.
  • Workflow automation tools (n8n or similar), routine with logs, metrics and dashboards, or experience with co-determination and data protection in enterprise settings.

Benefits

Remote-first with flexibility to work from home, with occasional team events, workshops or meetings in the Berlin or Stuttgart offices.

  • Flip covers the cost of an E-Gym Wellpass membership and offers Job-Rad leasing.
  • Highly motivated and engaged people in a relaxed working atmosphere.
  • Actively shape Flip AI and grow with the fast growth process of a young tech company.
  • Regular team events and Culture Days.
  • You can also work from elsewhere in Europe; workation can be discussed in the interview.

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Direct apply at Flip GmbH

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About Flip GmbH

Empower every employee.

Flip AI is the #1 Frontline Agentic Operating System, an app through which frontline employees in retail, manufacturing and logistics access their systems, run their processes and use AI.

Mission

Connect every employee to everything they need in one touch.

Key facts

  • More than 1,000 brands trust Flip AI.
  • Over two million people worldwide use the platform.
  • Customers include Bosch, REWE, FORVIA HELLA and Greif.
  • In August 2026 Notion Capital and HV Capital invested over 25 million US dollars in a new round, bringing the total to more than 85 million US dollars.

Partners & customers

Notion CapitalHV CapitalBoschREWEFORVIA HELLAGreif

What they value

  • AI has changed how office employees work, but has barely reached the 80% of the global workforce who do not sit at a desk.