Sr. Customer Success Manager - EMEA
Job description
Customer Success Manager at a B2B SaaS company, owning a portfolio of 80-100 customers to drive onboarding, product adoption, retention and ROI. The role is highly technical and requires understanding of JavaScript, HTML and CSS.
At a glance
- Work mode
- Remote · EMEA region
What you'll do
- Own customer onboarding, ensuring fast time to value
- Train customers and help them implement new use cases
- Hold the customer and Chili Piper teams accountable to meeting defined success criteria
- Engage across the Customers organization and work cross-functionally within Chili Piper to identify opportunities and risks, and present recommendations & solutions
- Proactively solve and act as a point of escalation for technical issues
- Ensure internal visibility by providing regular updates, status and next steps on a regular cadence through Slack and Email, and via weekly 1:1s with your Manager
- Produce internal best practices and customer user stories to make customers lives easier
- Collaborate closely with cross-functional teams to support the success of your customers, including Sales, Customer Marketing, and other Post-Sales functions
- Build customer advocates by developing customer case studies and references to support the growth of Chili Piper
- Identify upsell and cross sell opportunities which are shared with the Account Management team who will then drive commercial negotiations
What we're looking for
- Motivated, Solutions Driven and Conscientious person who enjoys a fast paced startup environment
- Technical experience is required, e.g., implementing Salesforce or Marketing Automation systems, handling technical support cases
- Basic understanding of Javascript, HTML, CSS
- Strong proficiency and experience using Salesforce 1-2+ Years Minimum
- Strong proficiency and experience using Marketing Automation software 1-2+ Years Minimum (Marketo, Pardot, Hubspot, etc.....)
- SFDC implementation, data model (standard and custom objects), REST API, Administrator, Managed Package
- Experience working with cross functional teams within a customer organization to support a joint outcome
- Demonstrated ability to communicate effectively via oral & written formats
- Passion for customer success & excellence
Nice to have
- SFDC Certifications are a strong plus
- Marketing Automation Certifications are a strong plus
Your team
Customer Success team
Industry-leading Customer Success team responsible for delivering massive value to our customers, improving retention and product adoption.
Benefits
- Unlimited vacation
- Generous health, dental, and vision insurance
- Any equipment/software/tech that you need to do your job
- Annual professional development stipend of $2,000 USD
- Equity - all Pipers receive stock options
- Annual company retreat in epic locations
Apply
Direct apply at Chili Piper
Opens the job posting at Chili Piper
About Chili Piper
B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings - instantly
Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings - instantly. Our Demand Conversion Platform makes it easier for buyers and sellers to connect fast, without the usual friction in the funnel.
Key facts
- B2B SaaS
- Fully remote, global team
- 100% distributed team working from around the world
- Fully remote since 2016
- Currently hiring for this role within the EMEA region
What they value
- Help
- Autonomy and ownership
- Freedom and flexibility
- Solve interesting problems